So I have already mentioned very briefly that I had fun and games with the ATM machine - here's the full story.
G and I left the house to walk up the street to go to the ATM machine outside the Bank of America at the top of the street. I should state that the account I was taking money from is not with the Bank of America, but an ATM is an ATM....
Anyway, we get up to the bank and there are 2 ATM's side by side. I put my card into the 1st machine. The machine sucks in my card and instead of asking me for my pin, it just displays the message:
Card retained for Security purpose
I just stood there for a few seconds in shock. This was my brand new bank card. I had used it a couple of times in stores, but this was the first time I had used it at the ATM and it had been swallowed. Worse still, I hadn't been able to withdraw the cash I needed to pay for our wedding that evening!
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| These are the actual ATM machines |
The cashier and a colleague went to the machine and opened it up - he came back to me and said, "are you sure it was the left machine, there is no card in there?" I replied that I was sure and he went back to check again. He returned a few minutes later - no card. He said it must have thrown it back out, it's not in the machine. I told him that it definitely hadn't given it back and sent G out to check just to be sure! Then his colleague shouted out that she had found the card - it had somehow gotten stuck between the card feed and the tub it should have dropped into to - still I had my card back, all was good! The cashier said that it was probably just a cliche in the machine, so G and I went back outside and decided to try the other machine instead....
I put my card in and instead of asking for my pin I got:
Card retained for Security purpose
This time I laughed straight away "OMG this was just crazy"
G and I went back into the branch and up to the same cashier "The other machine has eaten it this time"
The cashier laughed and called to his college again and told her they needed to open up the other machine this time - same card!
I got the card back and G and I decided that it would be a good idea to walk into the town to try the only other ATM which was at the Bank of the West - again no account with this bank but an ATM is and ATM and I still needed to get the money to pay for the wedding!
So off we went - it didn't take us long to walk to the other bank, maybe 5 minutes. This one had got to work! I put my card into the machine:
Card retained for Security purpose
I couldn't believe it - to put it bluntly this was taking the p*ss!
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| This is the actual ATM as well |
What on earth was going on with my card - this was a new card, it had worked fine in the stores when I had swiped it.
Oh well, off we went into the branch to retrieve it!
The Bank of the West isn't as accommodating as the Bank of America - they only open their ATM machine once a day, after 4.30pm. I was told I needed to come back after 4.30pm or the next morning, and I needed to bring photo I.D with me - something else the Bank of America didn't ask for which is a bit naughty really - they should ask for I.D....
G and I had no choice but to leave the bank without my card and without the cash I needed. I had been in a pretty happy and hyped up mood, but by this point my mood had changed and I said to G "Do you think the matrix is trying to tell me something?" G laughed and and said "No Mum, I think the machine ate your card!" The walk back to the house was pretty solemn as I tried to convince myself that this wasn't something major and it was just my card with a problem!
Back at the house S asked me what was wrong and when I told him he laughed "Don't worry" he said "I'll go and get the cash out. It's not a glitch in the matrix, there's something wrong with your card"
A little later on he went up to the ATM himself and drew the money out without a problem - phew it was my card after all....lol
As you know the wedding went off without a hitch and I have now joined my friend Maggie as a fellow Mrs B. However my story doesn't end there.....
On Saturday, just before lunch I walked up with H to the Bank of the West to get my bank card back. I went up to the cashier (a different one from the day before, explained what had happened and what I had been told to do. She asked me for my I.D, so I handed over my driving licence, she checked with me that the name on the licence was the same as on my card and went off to get the card for me....
A few minutes later she came back to me and said that my card wasn't there. The cards had been removed from the machine and placed in a secure box. There was only one card in the box and it wasn't mine. She said "you need to come back on Monday after the machine has been emptied again". I told her that the card had been lost the previous day at around lunchtime, it must have been taken out already and I asked her to check again. She went and got her manager and explained what I had said - I described the bank card to them both, and the manager told the cashier to go and look again and to also look in some other place where it may have been put. H and I were asked to have a seat while they investigated....
About 10 minutes later the cashier returned and called over the manager. The manager told her she needed to print out some form or other and fill it in and get me to sign it! I couldn't see what was going on and I thought to myself "they've lost my bank card"...H and I waited some more and eventually the cashier called me back up to the counter. "Here is your card" she said "It has been put into a different box which is why I couldn't find it - can you sign here please and then you can take it". Needless to say, I signed the form, took my card and we left.
The whole thing had been a bit of a fiasco, and I was worried about using my card anywhere, so I on Sunday I phoned the bank and asked them to check the card. The lady I spoke with, said there shouldn't be an issue with my using ATM machines as the card was activated for them. I took the lady's word on it and on Monday went back to the ATM at the bank of America to try it out - I needed to pay for a smog test on my car and thought I'll try the ATM and then pay for the test with cash. I put my card into the 1st machine and:
OMG - not again!
I went into the bank itself - the cashier saw me walk in and said "not again?" I just nodded and said "left machine again". Thankfully they retrieved the card quickly for me. I explained that I had rung my bank and they had said the card was fine. The cashier suggested that the strip on the card was probably fine but that there was probably a fault with the actual plastic of the card, as it was not dropping into the security box of the ATM as it should do, maybe it was too thick or something!
So yesterday, I needed to go to my own bank to organise getting my name changed on our joint account (cos now I'm Mrs B don't you know?). I pulled up at the branch and I thought "I'll just try it here in the branch ATM, and guess what?
Lesson learned - only use my cashpoint card in ATM's of my own bank....lol
And that is the end of the cashpoint/ATM saga
A few minutes later she came back to me and said that my card wasn't there. The cards had been removed from the machine and placed in a secure box. There was only one card in the box and it wasn't mine. She said "you need to come back on Monday after the machine has been emptied again". I told her that the card had been lost the previous day at around lunchtime, it must have been taken out already and I asked her to check again. She went and got her manager and explained what I had said - I described the bank card to them both, and the manager told the cashier to go and look again and to also look in some other place where it may have been put. H and I were asked to have a seat while they investigated....
About 10 minutes later the cashier returned and called over the manager. The manager told her she needed to print out some form or other and fill it in and get me to sign it! I couldn't see what was going on and I thought to myself "they've lost my bank card"...H and I waited some more and eventually the cashier called me back up to the counter. "Here is your card" she said "It has been put into a different box which is why I couldn't find it - can you sign here please and then you can take it". Needless to say, I signed the form, took my card and we left.
The whole thing had been a bit of a fiasco, and I was worried about using my card anywhere, so I on Sunday I phoned the bank and asked them to check the card. The lady I spoke with, said there shouldn't be an issue with my using ATM machines as the card was activated for them. I took the lady's word on it and on Monday went back to the ATM at the bank of America to try it out - I needed to pay for a smog test on my car and thought I'll try the ATM and then pay for the test with cash. I put my card into the 1st machine and:
Card retained for Security purpose
OMG - not again!
I went into the bank itself - the cashier saw me walk in and said "not again?" I just nodded and said "left machine again". Thankfully they retrieved the card quickly for me. I explained that I had rung my bank and they had said the card was fine. The cashier suggested that the strip on the card was probably fine but that there was probably a fault with the actual plastic of the card, as it was not dropping into the security box of the ATM as it should do, maybe it was too thick or something!
So yesterday, I needed to go to my own bank to organise getting my name changed on our joint account (cos now I'm Mrs B don't you know?). I pulled up at the branch and I thought "I'll just try it here in the branch ATM, and guess what?
IT WORKED!
THE DAMN THING WORKED
Lesson learned - only use my cashpoint card in ATM's of my own bank....lol
And that is the end of the cashpoint/ATM saga
Hope you weren't too bored
Lou :-)
x
































